NETCOM.PARTS is an electronic catalog platform that supports thousands of automotive professionals in their daily activities. Registration and use are free for all, but technical assistance is reserved for subscribers of paid plans only.
(except on Quebec’s holidays)
Monday-Friday : 9h ─ 17h (EST)
Monday-Friday : 10h ─ 12h, 13h ─ 16h (EST)
Sales and administration
Monday-Friday : 9h ─ 12h, 13h ─ 17h (EST)
Technical Support (reserved for subscribers only)
Monday-Saturday : 8h ─ 21h (EST)
Canada, J3Y 3W5
We are aware of the impact of our services on your business and that is why we put our team at your disposal to address your issues. If you are subscribed to one of our paid plans, please share your membership ID with our support agent. For technical assistance, call our toll-free number: 1 (514) 819-9767
FREQUENTLY ASKED QUESTIONS (FAQ)
Here are the answers to the questions we are most frequently asked about in connection with the NETCOM.PARTS platform. For any other question, please do not hesitate to contact us directly.
NETCOM.PARTS is primarily used by automotive industry professionals whos primary activity is searching for replacement products; such as clerks working at the counter. Thanks to its freeware, NetCom also joins technical advisors, mechanics and car enthusiasts who want to re-acquire the freedom to choose their spare parts. Although concentrated in North America, our users come from several countries involved in the import-export sector of the US industry.
All available brands on NetCom have the opportunity to refresh their content (vehicle coverage, product sheets, digital content) free of charge three times a year, during the months of January, May and September. For brands that want to keep their content up to date throughout the year, we process their updates within 48 hours and guarantee all other benefits found in Level 2 of our Service Level Agreement (SLA).
There are more than 11,000 active brands in the aftermarket industry, each in a more or less large market. NetCom publishes national brand catalogs as well as private label catalogs. In order for a brand to appear on the platform, it must Onboard for FREE and be able to provide standardized content.
Every error found in a catalog will be communicated to the manufacturer if it’s being reported to us. Our Catalog Team manages these errors on a case-by-case basis and monitors them so that they can be resolved as quickly as possible. To report an error, look for the REPORT ERROR button in the header of Steps 2 (Product Selection), Step 3 (Search Result) and the Part Detail and follow the instructions at the top of the page.
There is currently no online resource to help our users better operate NetCom but we are actively working to make tools available, including tutorials to explain how the platform works.